General QuestionsCopied!

What is Naviget?

Naviget is a medical imaging processing platform designed to help healthcare professionals manage, process, and analyze medical images efficiently. We convert your mducal scans into interactive 3D visualizations accessible on any device. Our API allows you to integrate these capabilities into your own applications and workflows.

What can I do with the Naviget API?

The Naviget API enables you to programmatically manage patient records, organize medical studies, process DICOM files, perform advanced searches across medical data, and more - all with enterprise-grade security.

Is Naviget HIPAA compliant?

Yes, Naviget is designed with HIPAA compliance in mind. We implement robust security measures to protect patient data and maintain compliance with healthcare regulations.

Getting StartedCopied!

How do I get API access?

To get started with the Naviget API:

1. Create an account on the Naviget platform

2. Generate API keys from your dashboard

3. Use these keys to authenticate your API requests

What authentication methods does Naviget support?

Naviget supports two authentication methods:

• JWT Tokens: Recommended for interactive user sessions

• API Keys: Recommended for server-to-server communication

Technical QuestionsCopied!

What format does the API use for requests and responses?

The Naviget API follows RESTful design principles and uses JSON for data exchange in both requests and responses.

Are there rate limits on API calls?

Yes, there are rate limits in place to ensure service stability. Standard API keys have specific rate limits, which can be increased for enterprise accounts. Please contact our support team if you need higher limits.

How do I handle file uploads?

File uploads, especially for medical images and DICOM files, use multipart form data. You'll need to include your authentication credentials with each upload request.

Common IssuesCopied!

My API key isn't working

Check that you're using the correct key for the environment you're connecting to. Also, verify that your key hasn't been revoked in the dashboard.

I'm getting a 429 error

This indicates you've exceeded your rate limit. Implement exponential backoff in your requests or contact us to increase your limits.

Is there a way to test the API without affecting production data?

Yes, we recommend using our staging environment for testing. This provides a safe environment that won't affect your production data.

Account and BillingCopied!

How do I upgrade my account?

You can upgrade your account through the Naviget dashboard. Visit the "Billing" section to view available plans and make changes.

Do you offer a free tier?

No free tier is available, BUT the first few conversions are on us!

How are API calls counted?

Each request to our API endpoints is counted according the computational needs of the request.

SupportCopied!

Where can I get help if I'm stuck?

If you need assistance:

• Email: support@naviget.com

• See our general support page: Platform FAQ

• API Endpoint Documentations: API refernce

Do you offer technical support?

Yes, all paid plans include email support. Enterprise plans also include dedicated support representatives and faster response times.

Have an unanswered question? Want to report a bug?

Email us at support@naviget.com and we’ll get back to you as soon as we can.